What is a programmed decision characteristic?

A programmed decision characteristic refers to choices made in situations that are routine and predictable, relying on established guidelines and procedures. This type of decision-making is often applied in environments where problems are well-defined and have recognized solutions. For example, an organization may have a set protocol for handling customer complaints, which allows employees to quickly follow steps that have previously proven effective.

This approach contrasts sharply with characteristics such as creativity and intuition, which are more common in non-programmed decisions. Non-structured and creative choices involve complex scenarios that do not have clear answers, requiring innovative thinking. Similarly, decisions based solely on intuitive thinking lack the systematic approach of programmed decisions, relying instead on personal judgment without structured guidelines. Lastly, executive discretion typically pertains to high-level strategic decisions that require significant judgment, rather than routine operational tasks that programmed decisions address. Hence, the defining feature of a programmed decision is its reliance on established guidelines and procedures.